Reference

What the Rules Look Like on dd200m

These legal terms set out how dd200m operates for accounts in Indonesia — covering account conditions, payment handling via DANA, OVO, and GoPay, and what you can expect when you use the lobby.

Indonesia-applicable termsDANA, OVO, GoPay scopeAccount condition clarityRegion-dependent accessPolicy contact available
dd200m What the Rules Look Like on dd200m
HOW WE HANDLE THIS

Data, Security and Account Policy in Practice

Knowing how we manage your information is part of using the platform with confidence. Here is what we actually do — not a general statement, but the specific practices that apply to your account and its data from the moment you join.

Data We Collect and Keep

We collect account registration details, deposit and withdrawal records across DANA, OVO, and GoPay, and session activity. Retention periods follow our internal policy and applicable operating requirements.

Account Security Practices

Accounts are protected by OTP verification at login and wallet confirmation at withdrawal. We do not store raw wallet credentials — only the confirmed account linkage is kept on file.

Cookie and Session Handling

We use session cookies to keep you logged into the lobby on mobile and desktop. Preference cookies help us remember your language and last-used wallet. You can clear these through your browser at any time.

Requesting Changes or Deletion

You can request a copy of your account data or ask us to close and delete your account by contacting support in writing. We process those requests within the timeline our policy sets.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Terms

If you have a question about how our legal terms apply to your account — whether that's a dispute about a DANA withdrawal, a question about what data we hold, or a request to close your account — our support team handles those directly. Responses cover account-level policy matters and escalation steps where needed.

Live Chat Support Open the chat widget from any page in the lobby. Available for account and policy questions including DANA, OVO, and GoPay transaction disputes.
Email for Policy Requests Send formal requests — data access, account closure, or terms clarification — to our support email. We respond to policy matters in writing for your records.
Account Help Centre The help section inside your account covers common legal questions: what we store, how wallet verification works, and how to raise a formal complaint.

Common Questions About Legal Terms and Your Rights

These are the questions we actually receive about account conditions, data, and legal terms — answered directly so you know where you stand before you need to ask.

Yes. Access to the platform depends on local law and is available only in eligible regions. You are responsible for confirming that using this service is permitted where you are located.

We hold your registration details, linked wallet information for DANA, OVO, or GoPay, and a record of deposits and withdrawals. Contact support in writing to request a full account data summary.

Yes. Submit a written request through our support email or live chat. We'll process the closure and confirm what data is deleted versus what we must retain under our operating policy.

When your account is closed, the DANA, OVO, or GoPay linkage is removed from our system. Any pending withdrawals must be completed before closure can be finalised.

We post a notice on the platform when material terms are updated. Continuing to use the lobby after a posted change means you accept the revised terms. Disagreeing means closing your account.

Our support team handles account-level disputes first — including DANA and OVO transaction questions. If a resolution isn't reached, we can escalate through the formal complaints path outlined in the help centre.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.